Terms of service

These terms are an agreement between [Company legal name] ("Kernyl", "we", "us") and the organization that buys or uses Kernyl ("Customer", "you"). They cover the Kernyl software, the subscription that licenses it, and this website. By buying a subscription, installing the software or using this site, you accept them. If you accept on behalf of an organization, you confirm that you are authorized to bind it. If you have signed a separate agreement or order form with us, that agreement takes precedence where it differs from these terms.

1. What Kernyl is

Kernyl is team workspace software (chat, issues, docs, calendar and AI features) that you install and run in a cloud account that you own and control. We do not host your installation and we do not have access to the content stored in it.

2. Licence

While your subscription is active and paid, we grant you a non-exclusive, non-transferable licence to install and use Kernyl in your own cloud environment, for your organization's internal business purposes, for up to the number of people included in your tier. You may not resell, sublicense or offer Kernyl as a service to third parties, reverse engineer it except where the law allows, remove its licensing controls, or use it to build a competing product.

3. Subscriptions and fees

• Subscriptions are priced per person per month and billed annually in advance, in US dollars, at the rates on our pricing page or in your order. A one-time installation fee of $10,000 applies unless your order says otherwise.
• Payments are processed by Stripe. Prices exclude taxes; you pay any applicable taxes, including value added tax, in addition to the fees.
• You pay your cloud provider directly for the infrastructure Kernyl runs on and for AI model usage in your account. Those costs are not part of our fees.
• If you add people beyond your tier, we may ask you to move to the tier that covers them for the rest of the subscription year.
• Unpaid invoices may lead to suspension of the licence after we have given you notice and a reasonable chance to pay.

4. Renewal and cancellation

Subscriptions renew automatically for another year at the end of each term unless you cancel before the renewal date. You can cancel at any time by emailing [contact email]; cancellation takes effect at the end of the current subscription year. Refunds are covered by our refund and cancellation policy.

5. When a licence ends

If a subscription ends or lapses, your data stays in your cloud account and is not deleted. After a grace period, AI features turn off and no new people can be added; Kernyl then becomes read-only, so people can still read, search and export; finally only administrators can export. Renewing restores full access.

6. Your data

• Everything your organization stores in Kernyl (messages, issues, documents, files and user details) belongs to you and stays in your cloud account. We do not access it, and you control who can.
• Each installation sends us a periodic licence check-in with the software version, a health status and user counts. It contains no content and no names or email addresses. Our privacy policy describes how we handle it.
• You are responsible for your cloud account and its security, for backups of your data, for the people you give access to, and for having the right to store the content you put in Kernyl.

7. AI features

Kernyl's AI answers questions and writes summaries from content the person asking is allowed to see, using models that run in your cloud account. AI output can be incomplete or wrong; check important answers against the sources Kernyl links to before relying on them.

8. Acceptable use

You will not use Kernyl or this website to break the law, infringe others' rights, distribute malware, attack or overload systems, or attempt to bypass licensing or security controls. You are responsible for how people in your organization use your installation.

9. Support and updates

Your subscription includes support from our team, new releases and AI model updates as they become available. Features described as planned or in development are not commitments until they are released.

10. Intellectual property

Kernyl, its software, documentation, name and logo belong to us and our licensors, and these terms do not transfer any of those rights to you beyond the licence in section 2. If you send us feedback, we may use it without obligation. Slack, Jira, Confluence and other names are trademarks of their respective owners and are mentioned only to describe comparisons.

11. Confidentiality

Each of us will keep the other's non-public business information confidential, use it only to perform these terms, and protect it with at least reasonable care.

12. Warranties and disclaimers

We will provide the software with reasonable skill and care and in line with its documentation. Apart from that, and to the extent the law allows, Kernyl and this website are provided "as is", without other warranties, express or implied, including fitness for a particular purpose. We do not warrant that the software will be uninterrupted or error free.

13. Limitation of liability

To the extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential losses, or for lost profits, revenue or data, and each party's total liability under these terms is limited to the fees you paid us in the twelve months before the event that gave rise to the claim. These limits do not apply to your payment obligations, to breaches of confidentiality, or to liability that cannot be limited by law.

14. Indemnity

You will defend us against claims arising from content your organization stores in Kernyl or from your breach of section 8, and we will defend you against claims that the Kernyl software, as we provide it, infringes a third party's intellectual property rights.

15. Termination

Either of us may end these terms if the other materially breaches them and does not fix the breach within 30 days of written notice. Sections that by their nature should continue (including fees owed, data, intellectual property, confidentiality and liability) survive termination.

16. Governing law

These terms are governed by [governing law, for example the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates]. Disputes will be heard by [courts, for example the courts of Dubai].

17. Changes

We may update these terms. If a change materially affects existing customers, we will tell you at least 30 days before it applies, and the new terms will apply from your next renewal.

18. Contact